please email if you need immediate help with any of the topics listed.
10 Ways to to be happy.
Complaints: Dealing effectively with customer complaints
Critical thinking: Thinking and successful management
Disaster planning: Minimise the damage caused by unforeseen problems or attacks against your business
Disaster Planning: Surviving a big mistake
Equality: Discover if you are treating people fairly?
Equality: How to deal decisively with discrimination
Fraud: How to deal with someone taking credit for your work
Leadership: Producing effective policies and procedures
Leadership: Transparency and it's benefits in business
Management: Why customer service is everyone's responsibility
Marketing: Growth: Ansoff Matrix.
Pricing: Competing on price alone is never a good idea
Productivity: Attention to detail
Productivity: Dealing with slackers
Productivity: Early birds Prosper
Productivity: How to focus on productivity not activity
Respect others especially privacy
Sales: FAB: Selling with Features, Advantages & Benefits.
Sales: Successful selling
Stress: Create a tailor made "Stress toolbox" for your business
Training: Enthusiasm vs knowledge
Unique selling point (USP)